The best plumbers will be reliable, have good customer service and be available for you in emergency situations, in addition to planned maintenance. By choosing the best commercial plumbers, you are ensuring that they will make all repairs correctly the first time and deliver results you can rely on.
Licensed and Insured – Firstly, confirm that your plumber is licensed and insured (especially within your state). This protects your properties from potential damage and legal consequences.
Experience – Ensure that the commercial plumber has experience which ideally should include working on the type of building(s) that you manage. Plus, working with facilities managers, real estate agents or body corporate managers (or others in similar roles). Experience allows for more efficient and better-quality work.
Old or new plumbing systems? – Has the plumber experience with both old and new plumbing systems? This is particularly important for buildings with older systems. Have they got the tools and skills needed to work on it?
Qualifications – Experience and qualifications don’t always go hand-in-hand, however, sometimes you can find one without the other. Confirm that your chosen plumber is qualified to work on all of the systems they will maintain. Ensure they have passed any necessary tests and training to receive the relevant certification.
Warranty – Pay attention to whether your chosen plumbing company offers a warranty of some sort. Many will offer guarantees on their services for a set amount of time.
Services Offered – Ideally, it’s best to use a single commercial plumbing provider that offers all of the services you need. You do not want to have to work with several companies, and by working with just a single company, you save yourself time and hassle. You may also get financial savings this way.
Communication and Customer Service – The best commercial plumbers will be available 24/7 for emergencies and be at least professional, if not friendly, on the phone.
Recommendations and References – It’s important to pay attention to reviews from others especially for those who’ve used the plumber for similar services to your business.
Reputation – Pay attention to the plumber’s overall reputation. Look for online reviews even if you already have a glowing recommendation. You want to find consistency in the reviews. An occasional issue is not a concern, as long as the plumber quickly resolves it.